Utilities
An Utilities sector is very demanding from companies delivering services to end customers. Therefore organisations face many challenges to keep all their infrastructure in high availability and perfect quality. When any of service providing equipment or medium fails it is critical to get it working as soon as possible. That’s why service centre need to react immediately. After identifying character of failure an appropriate field team is chosen basing od required qualifications, tools needed, staff availability and expected repair time. All incoming ad-hoc works need to be blended with previously scheduled recurring maintenance inspection tasks. Optimal scheduling and ability to fast rescheduling begins to be critical if you want to increase your company productivity.
Ksavi Workforce comes with help offering features for task scheduling where dispatcher has all jobs in one place put on schedule for each of his field teams. Prompting dispatcher to choose the best team basing on required competences and available time simplifies his work and allows to quickly respond to repair requests and dispatch repair team. Additional SLA feature supports user manage critical jobs and track time left before the SLA deadline
To preserve from incidental failures in Utilities industry all infrastructure need to be maintained frequently. Mobile field teams periodically visit customer sites to check technical state of installed equipment. Ksavi Workforce provides features to support recurring orders which are registered in system with defined planned date. Service centre dispatcher has whole set of future tasks already created and waiting for detailed planning.
Mobile application enables storing data from field directly in system and therefore eliminates paper work overhead. It allows for inventory management being still on site which speeds up supply chain and thus enhance quality of equipment maintenance services. Equipment schematics and instructions are available under finger tips. Stored data can be analysed in the future to track problematic equipment and anticipate its replacement or failure rates which surely is critical in Utilities industry.
Besides flexible and useful schedules Ksavi Workforce offers much more functionalities that support whole workforce organisation. Central database of work orders, customers and customer business objects gives opportunity to store full history of workforce done including asset management and material usage tracing. Full functionality of mobile workforce management software makes this system very useful in Utilities industry for both service centre employees as well as field technicians. With a fully configurable IT environment you can easily adapt Ksavi Workforce to special character of your Utilities subindustry. Flexible configuration enables the definition of different type of services performed from installations to repairs and maintenance inspections.
Benefits for your company
Service Center Benefits
