Working in HVAC industry brings many challenges to both equipment users and equipment service staff. When HVAC system goes down it is critical to get it working as soon as possible. That’s why service centre need to react immediately. After identification of failure character an appropriate field team is chosen basing od required qualifications, tools needed, staff availability and expected repair time. In case of residential customer request recommended appointment time is considered rather than repair deadline. All incoming ad-hoc jobs need to be blended with previously scheduled recurring maintenance inspection tasks. Optimal scheduling and ability to fast rescheduling begins to be critical if you want to increase your company productivity.

Optimize your scheduling and task monitoring activities

Ksavi Workforce comes with help offering features for task scheduling where dispatcher has all jobs in one place put on schedule for each of his field teams. Prompting dispatcher to choose the best team basing on required competences, staff availability and appointment time simplifies his work and allows to quickly respond to customers and dispatch repair team. Managing of repair requests is supported by SLA time tracking to help user monitor critical jobs. Ksavi Workforce also provides features to support recurring orders which are registered in system with defined planned date. Service centre dispatcher has whole set of future tasks already created and waiting for detailed planning.

Increase productivity of your mobile field teams

Mobile application enables storing data from field directly in system and therefore eliminates paper work overhead. It allows for inventory management being still on site which speeds up supply chain and thus enhance quality of HVAC equipment maintenance services. Equipment schematics and instructions are available under finger tips. Stored data can be analysed in the future to track problematic equipment and anticipate its replacement or failure rates which surely increase customer satisfaction.

Leverage all system features to grow company profitability

Besides flexible and useful schedules Ksavi Workforce offers much more functionalities that support whole workforce organisation. Central database of work orders, customers and customer business objects gives opportunity to store full history of workforce done including asset management and material usage tracing. Full functionality of mobile workforce management software makes this system very useful in HVAC industry for both service centre employees as well as field technicians. Executives can spend less time on paper work and focus on growing up their business while Ksavi Workforce supports service centre in increasing capacity of your field workers. With a fully configurable IT environment you can easily adapt Ksavi Workforce to special character of your HVAC business. Flexible configuration enables the definition of different type of services performed from installations to repairs and maintenance inspections.

Benefits for your company

Service Center Benefits

Update schedules with new critical requests
Inform your staff about urgent jobs via on-line mobile application
Manage customer appointments and fulfil your commitments
Plan day and night employee workhours according to planned tasks
Record all recurring orders to automate task generation and scheduling
Create schedules for specialized equipment usage
Use staff qualifications to create optimal and reliable work schedule
Manage and monitor your SLA orders in real time

Field Tech Benefits

Store custom information during on-site visit
Add any needed attachments to tasks
Record resource usage and identify all inventory future needs during on-site visit
Inventory stock availability in real time while still on-site
Instruction sheets and schemas of serviced objects available on-line
Customer and order history under one finger touch
On-line information about schedule change and urgent jobs