Working in HVAC industry brings many challenges to both equipment users and equipment service staff. When HVAC system goes down it is critical to get it working as soon as possible. That’s why service centre need to react immediately. After identification of failure character an appropriate field team is chosen basing od required qualifications, tools needed, staff availability and expected repair time. In case of residential customer request recommended appointment time is considered rather than repair deadline. All incoming ad-hoc jobs need to be blended with previously scheduled recurring maintenance inspection tasks. Optimal scheduling and ability to fast rescheduling begins to be critical if you want to increase your company productivity.
Ksavi Workforce comes with help offering features for task scheduling where dispatcher has all jobs in one place put on schedule for each of his field teams. Prompting dispatcher to choose the best team basing on required competences, staff availability and appointment time simplifies his work and allows to quickly respond to customers and dispatch repair team. Managing of repair requests is supported by SLA time tracking to help user monitor critical jobs. Ksavi Workforce also provides features to support recurring orders which are registered in system with defined planned date. Service centre dispatcher has whole set of future tasks already created and waiting for detailed planning.
Mobile application enables storing data from field directly in system and therefore eliminates paper work overhead. It allows for inventory management being still on site which speeds up supply chain and thus enhance quality of HVAC equipment maintenance services. Equipment schematics and instructions are available under finger tips. Stored data can be analysed in the future to track problematic equipment and anticipate its replacement or failure rates which surely increase customer satisfaction.
Besides flexible and useful schedules Ksavi Workforce offers much more functionalities that support whole workforce organisation. Central database of work orders, customers and customer business objects gives opportunity to store full history of workforce done including asset management and material usage tracing. Full functionality of mobile workforce management software makes this system very useful in HVAC industry for both service centre employees as well as field technicians. Executives can spend less time on paper work and focus on growing up their business while Ksavi Workforce supports service centre in increasing capacity of your field workers. With a fully configurable IT environment you can easily adapt Ksavi Workforce to special character of your HVAC business. Flexible configuration enables the definition of different type of services performed from installations to repairs and maintenance inspections.