Pest control is an industry where key to success is precision and regularity of performed activities. Field workers periodically inspect actual technical state of installed equipment as well as activity of pests. All regular inspection services are often mixed with emergency requests incoming from both residential and commercial customers. Optimal scheduling and ability to fast rescheduling begins to be critical if you want to keep customer satisfaction on high level and increase your company productivity.
Ksavi Workforce provides features to support recurring orders which are registered in system with defined planned date. Service centre dispatcher has whole set of future work already created and waiting for detailed planning. Currently planned tasks need to be scheduled with another kind of pest control services like one-time jobs. These works come mostly from residential customer ad-hoc requests and require analysis in first steps. An appropriate field team is chosen basing od required competences, equipment and recommended appointment time. Optimal scheduling and ability to fast rescheduling begins to be critical in such situations. Ksavi Workforce comes with help offering features for task scheduling where dispatcher has all jobs in one place put on schedule for each of his field teams. Prompting dispatcher to choose the best team basing on required competences and appointment time simplifies his work increasing productivity of whole team.
Mobile application enables storing data from field directly in system and therefore eliminates paper work overhead. Gathered data can be used for analysis to enhance quality of pest control services and increase customer satisfaction in the future.
Besides flexible and useful schedules Ksavi Workforce offers much more functionalities that support whole workforce organisation. Central database of work orders, customers and customer business objects gives opportunity to store full history of workforce done including asset management and material usage tracing. Flexible configuration enables the definition of different type of services performed from installations and inspections to emergency visits. Full functionality of mobile workforce management software makes this system very useful in pest control industry for both service centre employees as well as mobile field workers. Executives can spend less time on paper work and focus on growing up their business.