Equipment Installation and Maintenance

Equipment installation and maintenance is a wide range of subindustries where work is performed on a variety of dedicated equipment regardless of whether it is your equipment or customer’s. There is always need to make frequent maintenance inspections to keep it working and in good condition. Field technicians periodically visit customer sites and check technical state of installed equipment or some of its parts. Despite that, failures of equipment still occurs. All repairs mixed with any of other one-time installation and maintenance jobs also requires much attention. After identification of request an appropriate field team is chosen basing od required qualifications, tools needed and recommended appointment time. All these incoming individual ad-hoc works need to be blended with previously scheduled recurring maintenance inspection tasks. Optimal scheduling and ability to fast rescheduling begins to be critical if you want to increase your company productivity.

Optimize your scheduling and task monitoring activities

Ksavi Workforce comes with help offering features for task scheduling where dispatcher has all jobs in one place put on schedule for each of his field teams. Prompting dispatcher to choose the best team basing on required competences and appointment time simplifies his work and allows to quickly respond to customers and dispatch your repair team. Managing of repair requests is supported by SLA time tracking to help user monitor critical jobs. Ksavi Workforce also provides support for recurring orders which are registered in system with defined planned date. Service centre dispatcher has whole set of future tasks already created and waiting for detailed planning.

Increase productivity of your mobile field teams

Mobile application enables storing data from field directly in system and therefore eliminates paper work overhead. It allows for inventory management being still on site which speeds up supply chain and thus enhance quality of equipment maintenance services. Stored data can be analysed in the future to track problematic equipment and anticipate its replacement or failure rates which surely increase customer satisfaction.

Leverage all system features to grow company profitability

Besides flexible and useful schedules Ksavi Workforce offers much more functionalities that support whole workforce organisation. Central database of work orders, customers and customer business objects gives opportunity to store full history of workforce done including also asset management and material usage tracing. Full functionality of mobile workforce management software makes this system very useful in equipment installation and maintenance industries for both service centre employees as well as mobile field technicians. Executives can spend less time on paper work and focus on growing up their business while Ksavi Workforce supports service centre in increasing capacity of your field workers.

Industries in detail

Computer & Office Equipment
Capital Equipment
Bakery Equipment
Medical Equipment
Solar installations
Lift installation and Maintenance
Intercoms and videophones
Vending machines

Benefits for your company

Service Center Benefits

Update schedules with new critical requests
Inform your staff about urgent jobs via on-line mobile application
Manage customer appointments and fulfil your commitments
Plan day and night employee workhours according to planned tasks
Record all recurring orders to automate task generation and scheduling
Create schedules for specialized equipment usage
Use staff qualifications to create optimal and reliable work schedule
Manage and monitor your SLA orders in real time

Field Tech Benefits

Store custom information during on-site visit
Add any needed attachments to tasks
Record resource usage and identify all inventory future needs during on-site visit
Inventory stock availability in real time while still on-site
Instruction sheets and schemas of serviced objects available on-line
Customer and order history under one finger touch
On-line information about schedule change and urgent jobs