Municipal services are a set of city services that city government is usually providing to citizens. Companies that are providing and maintaining services to end consumers face many challenges to keep all needed equipment and infrastructure working and installed on time. For some of municipal services punctuality is critical and for some other service continuity is the key to achieve high customer satisfaction. In such cases an immediate response to raised request is required. After identifying a character of failure an appropriate field team is chosen basing od required qualifications, tools needed, staff availability and expected repair time. Optimal scheduling and ability to fast rescheduling begins to be critical if you want to keep customer satisfaction on high level and increase your company productivity.
Ksavi Workforce comes with help offering features for task scheduling where dispatcher has all jobs in one place put on schedule for each of his field teams. Prompting dispatcher to choose the best team basing on required competences and available time simplifies his work and allows to quickly respond to customer request and dispatch repair team. Additional SLA feature supports user manage critical jobs and track time left before the SLA deadline. On the other hand some municipal services require activities performed in the field with fixed frequency. Mobile field teams periodically visit the same job sites to perform their tasks. Ksavi Workforce provides features to support recurring orders which are registered in system with defined planned date. Service centre dispatcher has whole set of future tasks already created and waiting for detailed planning.
Mobile application enables storing data from field directly in system and therefore eliminates paper work overhead. It allows for inventory management being still on site which speeds up supply chain and thus enhance quality of maintenance and installation services. Stored data can be analysed to predict further demands or to propose more optimisations in future works.
Besides flexible and useful schedules Ksavi Workforce offers much more functionalities that support whole workforce organisation. Central database of work orders, customers and customer business objects gives opportunity to store full history of workforce done including asset management and material usage tracing. Full functionality of mobile workforce management software makes this system very useful in municipal services industry for both service centre employees as well as mobile field technicians. With a fully configurable IT environment you can easily adapt Ksavi Workforce to special character of your municipal services subindustry. Flexible configuration enables the definition of different type of services performed from simple manual works to installations, repairs and maintenance inspections.